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Annual Report
2021 - 2022

Logo for the Queensland Council of Social Service.
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Our story

We are the Queensland
Council of Social Service

Our vision is to achieve equality, opportunity and wellbeing for every person, in every community

We believe that every person in Queensland – regardless of where they come from, who they pray to, their gender, who they love, how or where they live – deserves to live a life of equality, opportunity and wellbeing.

We are a conduit for change. We bring people together to help solve the big social issues faced by people in Queensland, building strength in numbers to amplify our voice. We connect communities, our members, the sector, other peak bodies, government and business, collaborating with our diverse stakeholders to create social change.

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Our year in numbers

43 events held, with 4,594 people registered
62,896 copies of Conduit sent to members and partners
511 members
103,307 sessions on
2,845 media articles
321,704 users accessed Community Door
Our year in numbers

Chair's report

Matt Gardiner


CEO's report

Aimee McVeigh


Board profiles

The leadership team

Chair and CEO reports

Our strategic plan 
2019 - 2023

Our vision is for equality, opportunity and wellbeing for every person in every community. Our strengths and focus lie in six key areas. 

QCOSS Strategic Plan 2019-2023: Consists of the following areas - Walking the Talk, Rebooting the System, Leading together, Joining forces, Being in service, and Starting a revolution.


The work we do relies on these areas being connected. Together, they enable us to truly create a movement for change; a movement that will create equality, opportunity and wellbeing for all people in all communities.

Our strategic plan

Rebooting the system

Overturning systems and structures that create and perpetuate inequality

The 2020 Queensland election provided the platform for a year of advocacy. Based on feedback from members, QCOSS’ Recovery for All Queenslanders campaign inserted into the election debate the needs of Queenslanders most affected by the economic impacts of the COVID-19 pandemic. QCOSS reiterated these needs through budget submissions before both the December 2020 and June 2021 Queensland budgets.

QCOSS, together with 12 member organisations, also launched the Town of Nowhere campaign this financial year, calling for a substantial increase to government investment in social housing.

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 Town of Nowhere Campaign Launch, Brisbane 

Rebooting the system

Being in service

Supporting a service system that reflects the community in which it operates

In 2020-21, QCOSS facilitated a range of programs, networks, resources and supports for the social service sector to improve organisation policies and procedures and to make sure information is disseminated in a timely fashion.

We supported the sector to respond to, live through and recover from the COVID-19 crisis.

Being in service
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 Shed 3, Townsville 

Starting a revolution

Engaged, inclusive and thriving communities

Since the beginning of the COVID-19 pandemic in Australia, QCOSS has engaged our sector on how COVID-19 has impacted Queensland communities and advocated for specific and meaningful change for those most affected by it.

This important work came in addition to QCOSS' existing projects, which continue to demonstrate how social policy can positively impact individual lives. The projects ground QCOSS in specific communities, as project coordinators work with small groups or individuals to help them access services such as education, employment, housing, interpreter services, financial and health supports.

Starting a revolution
Leading together

Leading together

Inviting and motivating people and organisations to walk with us because we are stronger together

In 2020-21, we collaborated with the Australia-wide COSS network to progress issues of national importance, including the devastating economic impacts of COVID-19, the importance of adequate welfare payments, climate change impacts on vulnerable communities, and making energy and water affordable. 

We also further enhanced our focus on engaging with and responding to the needs of our members, connecting them with policy makers across a number of events and workshops throughout the year. 

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 The Hon Coralee O’Rourke MP 

 Dr Christian Rowan MP 

 QCOSS State Election Leaders Debate (October 2020) 

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 Karla Brady, CEO 

 Inala Wangarra 

Joining forces

Galvanising a force for equality, opportunity and wellbeing

QCOSS’ research agenda is shaped by the issues in our community, which in turn shapes our advocacy. This year, our reports have examined the economic impacts of COVID-19 on different Queensland demographics, the effect of COVID-19 on consumer energy vulnerability, and the cost of living in Queensland in 2020.

Joining forces

Walking the talk

Being a strong, sustainable and relevant leader

Over the course of 2020-21, the QCOSS Board and management team have strengthened collaborative planning, strategic decision-making and effective and transparent governance across the organisation, with a particular focus on establishing sustainable systems.

Walking the talk


2021 Revenue




Grant Project Funding

Other Revenue











Management & General

Project Expenses








2021 Expenses

2021 Net Assets




Net assets



2021 Total Assets/Liabilities




Total assets


Total liabilities




Graphic depicting expenses for 2021 in a circular graph. 92.96% or $3,276,968 was spent on Project Expenses. 7.04% or $248,167 was spent on Management and General expenses.
Graphic depicting revenue for the 2020-2021 financial year in a circular graph. 78.87% or $2,795,814 was gained via Grant Project Funding. 21.13% or $749,048 was gained via Other Revenue.
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