top of page
An older lady walking down a neighbourhood street hand in hand leading a small child. The sun is setting.

Annual Report


Logo for the Queensland Council of Social Service.
Top of page
Our story
A man standing on a beach is swinging a child from each arm at sunset.

We are the Queensland

Council of Social Service

Our vision is to achieve equality, opportunity and wellbeing for every person, in every community

We believe that every person in Queensland – regardless of where they come from, who they pray to, their gender, who they love, how or where they live – deserves to live a life of equality, opportunity and wellbeing.

We are a conduit for change. We bring people together to help solve the big social issues faced by people in Queensland, building strength in numbers to amplify our voice. We connect communities, our members, the sector, other peak bodies, government and business, collaborating with our diverse stakeholders to create social change.

Our year in numbers


events were held


All over the state

and online.


media outlets quoted QCOSS


Across Queensland

and Australia.



copies of Conduit

Sent to members, partners, and their employees.



people from across Queensland attended

Changing Lives, Changing Communities events.


More than



Funded by QCOSS to support our vision.


sessions on the QCOSS website


Recorded during the financial year.



accessed Community Door

Across the suite of websites, including eTraining and Network Spaces.



contacts with services

To provide Human Services Quality Framework supports.

Our year in numbers
QCOSS Board Chair Matt Gardiner

Chair's report

Matt Gardiner

QCOSS Chief Executive Officer Aimee McVeigh

CEO's report

Aimee McVeigh

QCOSS Board Member Faiza El-Higzi

Board profiles

The leadership team

Chair and CEO reports

Our strategic plan


Our vision is for equality, opportunity and wellbeing for every person in every community. Our strengths and focus lie in

six key areas. 

The QCOSS Strategic plan for 2019-2023 is an infinite symbol containing the focus areas: starting a revolution, rebooting the system, leading together, joining forces, walking the talk, and being in service. The focus areas feed into each other.

The work we do relies on these areas being connected. Together, they enable us to truly create a movement for change; a movement that will create equality, opportunity and wellbeing for all people in all communities.

Our strategic plan

Rebooting the system

Living affordability advocacy

QCOSS is driven by an aspiration for a better future for all, and particularly for people who are experiencing the most vulnerability in our communities. We are committed to overturning the systems that create and perpetuate inequality.

The basic cost of living has been increasing year on year for Queenslanders, with rising energy and water costs, rents, and a punitive income support system continuing to entrench disadvantage in our communities. 

Our research has shown time and time again that we need to strengthen Australia’s social safety net to help eliminate disadvantage and poverty by increasing income support. 

A young lady is shopping at a local grocery store. Her left hand is grabbing for an item off the shelf.
Rebooting the system
A group of people are sitting together, some arm-in-arm smiling.

Being in service

Supporting the frontline

As the peak body for community services in Queensland, one of QCOSS’ key communication goals is to ensure that the sector is kept up to date with the latest developments and all the information they need to manage community services.

Community Door is a one-stop portal of information, news and resources for the community sector managed by QCOSS on behalf of the Department of Communities, Child Safety and Disability Services. In 2020 Community Door was relaunched with a fresh new look and updated search features, bringing all the latest sector news, up-to-date training, funding opportunities, government updates and more.

Being in service
More than 20 people are depicted siting around a circle on chairs in a large meeting room. Artwork is strewn across the floor.

What will it take to create a community where everyone contributes, matters, and belongs?

Starting a revolution

Changing Lives, Changing Communities

QCOSS believes that it is vital communities have a say in decisions that affect them at local and system-wide levels, and that community leadership and solutions reflect the diversity of each community.

To achieve this, place-based work continues to be a focus for QCOSS - strengthening connections with community members and other stakeholders, particularly in regional Queensland, and developing a better understanding of the community sector’s challenges and opportunities. 

What will it take to create a community where everyone contributes, matters and belongs?

Starting a revolution
Leading together

Leading together

The 2019 QCOSS State Conference

We know that it takes more than one person in a community to lead change.

To build on this movement and celebrate our 60th year of service to Queenslanders, we ventured to the beautiful lands of the Gubbi Gubbi people – at The Events Centre at Caloundra, on the Sunshine Coast - for Leading change together, QCOSS’ State Conference. 

Held on 12 and 13 September 2019, the event brought together more than 270 participants at different stages of their ‘change’ journey to contribute, share their stories, and inspire others to change the world. 

Author, co-founder of Resilient Aspiring Women, and keynote speaker Mariam Issa set the scene for the two days when she shared her journey of trauma, loss, and transition with participants.

The sun is setting in Kowanyama shire.

Joining forces

Human Services Quality Framework Support: Kowanyama Women's Shelter

Since 2013, QCOSS has provided a range of supports to assist the community sector to implement the Human Services Quality Framework (HSQF), including one-on-one or small group support, as well as providing up to date information and resources through the Community Door platform.

Providing support is a vital way for QCOSS to join forces with the sector and help community organisations to meet service delivery challenges.

The Kowanyama Women’s Shelter has been operating for over twenty years and provides valued services to women and children escaping from domestic and family violence. 

Kowanyama Women's Shelter Women Services Coordinator Ani Seruvatu
Joining forces

Walking the talk

Restructure: Walking towards

a new chapter

This year QCOSS undertook a restructure to ensure we are optimally positioned to achieve our 2019-24 Strategic Plan and ultimately,

our vision.

An older lady with grey hair is smiling with her head resting on her hands.
Walking the talk
A businessman is assessing graphs and charts on a tablet device.


2020 Revenue




Grant Project Funding

Other Revenue











Management & General

Project Expenses








2020 Expenses

2020 Net Assets




Net assets



2020 Total Assets/Liabilities




Total assets


Total liabilities




Expenses chart depicting Management and General expenses of $223,000, and Project Expenses of $3,852,000.
Income chart depicting $3,144,000 of Grant Project Funding, and $724,000 of other revenue.
bottom of page